We're here to help you resolve any issues and answer your questions about our products and services.
Fill out the form below to submit a support ticket, and our team will get back to you as soon as possible.
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To create a support ticket, navigate to the Contact Support section on this page and fill out the support form with details about your issue. Alternatively, you can send an email to support@815.media with your name, product, and a description of your issue.
To help us resolve your issue quickly, please include the following information in your support request:
Our support team is available Monday through Friday from 8:00 AM to 8:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. We are closed on Sundays and major holidays. For critical issues outside of these hours, we have an on-call team that monitors emergency tickets.
Our response times vary based on the priority of your issue:
These are our target response times during business hours. Response times may be longer outside of business hours or during periods of high volume.
Yes, we offer phone support for customers with Premium and Enterprise support plans. If you have one of these plans, you can call our support line at (815) 277-1127 during our business hours. For all other customers, we provide support via email and our support ticket system.
To upgrade your support plan, log in to your account dashboard and navigate to the "Billing & Subscriptions" section. From there, you can view available support plans and upgrade to a higher tier. If you need assistance with upgrading, please contact our sales team at sales@815.media.
If you're not satisfied with the resolution of your issue, you can request an escalation by replying to your support ticket and asking for the issue to be escalated to a senior support engineer or support manager. You can also provide feedback on your support experience through our satisfaction survey, which is sent after each ticket is closed.
If you couldn't find the answer you were looking for, our support team is ready to assist you.
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