Frequently Asked Questions

We offer a comprehensive range of software development services, including:

• Custom software development
• Web application development
• Mobile app development (iOS and Android)
• E-commerce solutions
• Cloud solutions and migration
• Database development and optimization
• DevOps and CI/CD implementation
• UI/UX design
• Quality assurance and testing
• Maintenance and support

Each service is tailored to meet the specific needs and goals of our clients.

We have experience working with clients across various industries, including healthcare, finance, e-commerce, education, manufacturing, and more. Our team has the expertise to handle projects of different complexities and requirements, regardless of the industry.

That said, we do have particularly deep experience in certain sectors, including healthcare, financial services, and e-commerce. If you have a project in a specialized industry, we'd be happy to discuss our relevant experience and approach.

We work with a wide range of technologies and programming languages to ensure we can choose the best tools for each project. Some of the technologies we commonly use include:

• Frontend: React, Angular, Vue.js, JavaScript/TypeScript, HTML5, CSS3/SASS
• Backend: Node.js, PHP, Python, Java, .NET, Ruby on Rails
• Mobile: React Native, Flutter, Swift, Kotlin
• Databases: MySQL, PostgreSQL, MongoDB, Redis, Firebase
• Cloud: AWS, Google Cloud Platform, Microsoft Azure
• DevOps: Docker, Kubernetes, Jenkins, GitLab CI/CD

We stay up-to-date with the latest technologies and are always expanding our expertise to provide the best solutions for our clients.

We can absolutely help with existing projects. Our services include:

• Code audits and reviews: We can evaluate your existing codebase to identify issues, suggest improvements, and ensure best practices are followed.
• Legacy system modernization: We can help update and modernize older systems to improve performance, security, and maintainability.
• Feature additions: We can add new features or functionality to your existing software.
• Bug fixing and optimization: We can resolve issues and optimize your application for better performance.
• Technology migration: We can help migrate your application to newer technologies or platforms.

We'll start by thoroughly understanding your current system and requirements before recommending the best approach.

We follow an agile development methodology that emphasizes collaboration, flexibility, and continuous improvement. Our typical process includes:

1. Discovery: We start by understanding your business needs, goals, and requirements through in-depth discussions and research.
2. Planning: We create a detailed project plan, including timelines, milestones, and resource allocation.
3. Design: We design the user interface and experience, focusing on usability, accessibility, and visual appeal.
4. Development: We write clean, efficient code following best practices and industry standards.
5. Testing: We conduct thorough testing to ensure quality, performance, and security.
6. Deployment: We deploy the solution to production and ensure smooth operation.
7. Maintenance: We provide ongoing support and maintenance to keep your software running optimally.

Throughout this process, we maintain regular communication with our clients, providing updates and gathering feedback to ensure the final product meets their expectations.

Project timelines vary significantly depending on the scope, complexity, and specific requirements. As a general guideline:

• Simple websites or applications: 4-8 weeks
• Medium-complexity projects: 2-4 months
• Complex enterprise solutions: 4-12 months

During the discovery and planning phases, we'll provide a more accurate timeline based on your specific project requirements. We're committed to transparency and will keep you informed about progress and any factors that might affect the timeline.

Quality assurance is integrated throughout our development process. We employ several strategies to ensure high-quality deliverables:

• Code reviews: All code is reviewed by senior developers to ensure it meets our quality standards.
• Automated testing: We use automated tests (unit, integration, and end-to-end) to catch issues early.
• Manual testing: Our QA team performs thorough manual testing to identify usability issues and edge cases.
• Performance testing: We test applications under various load conditions to ensure optimal performance.
• Security testing: We conduct security assessments to identify and address vulnerabilities.
• User acceptance testing: We involve clients in testing to ensure the solution meets their requirements.

Additionally, we follow industry best practices and coding standards, and continuously improve our processes based on feedback and lessons learned.

We believe in collaborative development, and client involvement is crucial for project success. However, we understand that our clients have businesses to run, so we strive to make the process as efficient as possible.

Typically, you'll need to be involved in:

• Initial discovery sessions to define requirements and goals
• Regular progress meetings (usually weekly or bi-weekly)
• Review and feedback sessions at key milestones
• User acceptance testing before final deployment

We'll work with you to establish a communication plan that fits your schedule and preferences. Our goal is to keep you informed and involved without overwhelming you with day-to-day details.

The cost of software development varies widely depending on several factors, including:

• Scope and complexity of the project
• Required features and functionality
• Design requirements
• Integration with existing systems
• Timeline and resource allocation

As a general guideline, simple projects might start at $10,000-$30,000, while more complex enterprise solutions can range from $50,000 to several hundred thousand dollars.

We provide detailed estimates after thoroughly understanding your requirements during the discovery phase. We're committed to transparency in our pricing and will work with you to find a solution that fits your budget.

We offer several pricing models to accommodate different project types and client preferences:

• Fixed Price: We agree on a set price for a clearly defined scope of work. This model works well for projects with well-defined requirements and minimal expected changes.
• Time and Materials: You pay for the actual time spent on development at an agreed hourly or daily rate. This model provides flexibility for projects where requirements may evolve.
• Dedicated Team: We provide a dedicated team of developers, designers, and other specialists who work exclusively on your project for a monthly fee. This model is ideal for long-term projects or ongoing development needs.
• Milestone-Based: The project is divided into milestones, with payments tied to the completion of each milestone. This combines elements of both fixed price and time and materials models.

During our initial discussions, we'll help you determine which pricing model is best suited for your project.

Our standard payment terms vary based on the pricing model and project size:

• Fixed Price Projects: Typically, we require a 30-50% upfront payment, with the remainder paid at predefined milestones or upon project completion.
• Time and Materials: We invoice bi-weekly or monthly for hours worked during the previous period.
• Dedicated Team: Monthly payments in advance for the upcoming month of work.

We accept payments via bank transfer, credit card, and other major payment methods. All payment terms are clearly outlined in our contract before project commencement.

Yes, we stand behind the quality of our work and offer several guarantees:

• Quality Guarantee: We guarantee that our deliverables will meet the agreed-upon requirements and quality standards.
• Bug Fix Guarantee: We provide a warranty period (typically 30-90 days) after project completion during which we'll fix any bugs or issues at no additional cost.
• Satisfaction Guarantee: We're committed to client satisfaction and will work with you to address any concerns about our deliverables.

The specific terms of our guarantees are outlined in our service agreement and may vary based on the project type and scope.

Yes, we offer various support and maintenance options to ensure your software continues to run smoothly after launch. Our support services include:

• Bug fixes and issue resolution
• Performance monitoring and optimization
• Security updates and patches
• Feature enhancements and updates
• Technical support and consultation
• Server and infrastructure maintenance

We offer different support packages to meet various needs and budgets, from basic monitoring and bug fixes to comprehensive 24/7 support.

Our standard support hours are Monday through Friday, 8:00 AM to 6:00 PM Central Time, excluding major holidays. During these hours, our support team is available to assist with issues and answer questions.

For clients with Premium or Enterprise support plans, we offer extended support hours and emergency support outside of standard business hours. Critical issues are monitored 24/7 for these clients, with guaranteed response times based on the severity of the issue.

You can request support or report issues through several channels:

• Support Portal: Our online support portal allows you to submit tickets, track their status, and view your support history.
• Email: You can send support requests to support@815.media.
• Phone: For urgent issues, clients with eligible support plans can call our support hotline at (815) 277-1127.

When reporting an issue, please provide as much detail as possible, including:

• A clear description of the issue
• Steps to reproduce the problem
• Any error messages or screenshots
• The environment in which the issue occurs (browser, operating system, etc.)

This information helps us diagnose and resolve issues more quickly.

Our response times vary based on the priority of the issue and your support plan:

• Critical Issues: System down or severe impact on business operations
  • Standard Plan: Within 4 business hours
  • Premium Plan: Within 2 hours (24/7)
  • Enterprise Plan: Within 1 hour (24/7)
• High Priority: Major functionality affected, but workaround available
  • Standard Plan: Within 8 business hours
  • Premium Plan: Within 4 business hours
  • Enterprise Plan: Within 2 business hours
• Medium Priority: Minor functionality affected, not business critical
  • Standard Plan: Within 2 business days
  • Premium Plan: Within 1 business day
  • Enterprise Plan: Within 8 business hours
• Low Priority: General questions, feature requests, cosmetic issues
  • Standard Plan: Within 3 business days
  • Premium Plan: Within 2 business days
  • Enterprise Plan: Within 1 business day

These are our target response times, and we strive to respond as quickly as possible to all support requests.